RETURN POLICY

Last updated August 29, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@flavorlabmi.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

The Flavor Lab

Attn: Returns

RMA #

812 N Main St

Rochester, MI 48307

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Opened items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     For health and safety reasons, we cannot accept opened products for return. If you have a issue with an opened product, please contact us for assistance on resolving the issue.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

248-652-0195

info@flavorlabmi.com